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TERMS & CONDITIONS

CUSTOMER CARE

We’re here to help, the old-fashioned way—by actually caring. Whether you have a question about a product, need help with an order, or simply want to share feedback, we’re always glad to hear from you.

Questions or Concerns?
Reach out to us at orders@amishbasics.com, and we’ll respond within 1 to 2 business days. Our team handles every message with care and respect, just like the products we make.

Returns & Exchanges
We want you to love what you receive. If something feels off, let us know within 14 days of delivery, and we’ll do our best to make it right. Due to the natural and handcrafted nature of our products, some items may not be eligible for full returns, but we’ll always work with you toward a fair solution.

Wholesale & Custom Orders
If you're interested in stocking Amish Basics in your shop or creating something custom for your brand, reach out—we’d be happy to talk options.

Privacy & Safety

PRIVACY & SAFETY

At Amish Basics, we respect your privacy and are committed to protecting your personal information. This Privacy & Safety Policy explains what information we collect, how we use it, and the measures we take to keep it secure. By using our website or purchasing our products, you agree to the practices described below.

1. Information We Collect
We collect the following types of information when you visit our site or make a purchase:

  • Personal Information: Name, billing and shipping addresses, email address, phone number, and payment details required to process your order.

  • Order History: Details of purchases to assist with customer support, returns, and future orders.

  • Website Usage Information: Non-identifying information such as browser type, device type, IP address, and pages visited. This helps us improve website performance and the user experience.

  • Optional Submissions: If you sign up for our newsletter, create an account, or contact us via forms, we collect the information you choose to share.

2. How We Use Your Information
Your information is used solely for:

  • Processing and fulfilling orders.

  • Communicating order updates, shipping confirmations, and customer service responses.

  • Sending promotional emails or newsletters if you choose to subscribe.

  • Improving website functionality and overall customer experience.

3. Sharing Your Information
We value your trust and do not sell or trade your personal information.
We may share data only with:

  • Service Providers: Secure payment processors, shipping carriers, and website hosting services that require your information to fulfill orders.

  • Legal Requirements: If required to comply with applicable laws, regulations, or valid government requests.

4. Data Security
We use industry-standard security measures to protect your personal data, including:

  • SSL encryption during all checkout transactions.

  • Secure storage of order and account information.

  • Limited access to personal data by authorized personnel only.

Despite our best efforts, no online transmission or storage system is 100% secure. By using our services, you acknowledge and accept this risk.

5. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:

  • Improve website functionality and load times.

  • Store items in your shopping cart and remember login details.

  • Analyze website traffic to enhance the shopping experience.

You can control or disable cookies in your browser settings, but some site features may not function properly without them.

6. Children’s Privacy
Amish Basics does not knowingly collect personal information from children under the age of 13. If we discover that we have inadvertently collected information from a child, we will delete it promptly.

7. Your Choices & Rights
You may:

  • Request to review, correct, or delete your personal information.

  • Opt out of promotional emails at any time by clicking the “unsubscribe” link or contacting us.

  • Disable cookies in your browser if you prefer not to be tracked.

8. Changes to This Policy
We may update this Privacy & Safety Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.

9. Contact Us
If you have any questions about privacy or data security, please contact us:
info@amishbasics.com

WHOLESALE INQUIRIES

We’re proud to offer our handcrafted clay-based products to retailers who share our appreciation for simple ingredients, honest craftsmanship, and clean living. Whether you're a small boutique, an apothecary, or a wellness shop looking to stock Amish Basics, we’d love to hear from you.

To inquire about wholesale pricing, minimum order quantities, lead times, or private label options, please reach out to us at wholesale@amishbasics.com. Include a brief introduction to your business, where you're located, and what products you're interested in. Our team will get back to you within 1 to 2 business days with next steps.

We believe in building thoughtful partnerships and look forward to the opportunity to grow with you.

PAYMENT METHODS

  • ACH Direct

  • Credit / Debit Cards

  • Offline Payments

  • PayPal

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